TikTok Not Working – Why Is My TikTok Not Working?

TikTok Not Working: TikTok has grown in popularity very fast and has become one of the most popular social media platforms across the world. It has become a source of entertainment for many people who would like to watch videos as well as post videos.

Like other apps, it is always not that smooth for TikTok. You will always come across challenges when using the application which might hinder your user experience. One of the issues is TikTok not working.

As much as the TikTok app is perfectly designed, you will always come across one or two issues while using it.

If the issue or problem arises within the app, there is nothing much you can do but wait for the company to fix the problem. But if it’s from your device, there are a number of things that you can do to try to solve the problem.

If your TikTok is not working properly, then we are going to look at some of the possible solutions. It might be crashing often, not opening or playing videos. The below solutions will fix TikTok not working.



Why Is My TikTok Not Working?

There are a number of reasons why TikTok might not be working properly. Some of the reasons why TikTok is not working are:-

  • Malfunction of the App
  • Network problems
  • Server issues
  • Corrupted caches
  • Account specific issues
  • Ban
  • Uninstalled updates

How to Fix TikTok Not Working

There are a number of ways in which you can use to solve TikTok not working on your device.  Below are some ways in which you can follow to fix TikTok not working.

Check the Internet Connection

For TikTok to work, it requires stable internet. For you to be able to watch videos on TikTok you will require a stable internet connection. If your network is up and down TikTok might say no internet connection or it might result in the app not working properly. The videos will load without playing or the same video will play on loop.

Try opening a webpage with your Chrome browser to check if you have internet. Also, test the speed of your internet to check if it’s stable. If the internet is not stable you can try connecting to your cellular data or WiFi.

Restart the Phone

TikTok not working properly can be due to a minor software bug or too many apps running in the background. Restating your phone or device sometimes can solve the problem.

Restarting your phone or device will close all running processes. This will refresh the memory of your phone. Restating your device will not take you even more than 3 minutes.

To restart your phone or device, go to the power button on your phone. Long-press until you see the restart option. Click Restart to reboot your phone. If you don’t have the restart option you can force the restart by long-pressing the power button.

Switch on your device and see if the problem has been solved.

Read: How to Turn Off Headphone Mode on Android

Update TikTok App

From time to time, TikTok App receives updates from the company to solve some software bugs. If you are running on an outdated version of TikTok, you might not be able to enjoy the TikTok videos.

If your TikTok is not functioning properly, it might be a bug that has been fixed in the latest update. Go to Google Play Store on your android phone to update the TikTok. If you have an iPhone, go to AppStore and check if there are any and update.

Check TikTok App Permissions

For TikTok to work effectively, it requires permissions. If you didn’t allow TikTok to have access to some of your Apps, chances are it might not work properly. For you to use TikTok effectively it will require access to your Camera, Storage, Microphone, and other applications.

To allow permissions for the TikTok app to some of the apps on your phone follow the below steps.

  • Open settings
  • Click Apps & notifications.
  • Click on the option to view all installed apps
  • Click TikTok.
  • Click on the Permissions tab
  • Allow the required permissions.

After you have allowed permissions, launch the app to see if it’s working.

Clear TikTok App Cache

If your TikTok app is not working properly, it can be a problem caused by corrupted cache data. These are temporary files that are stored by the App to make it work faster and more efficiently when you use the App. A corrupted cache can cause the TikTok app to crash, hang, or stop working. Clearing the cache might help the App to start working properly.

How to clear cache TikTok:-

  1. Launch the Settings app
  2. Click on the Apps and Notifications
  3. Click on the option to view all apps – Depending on your device you will see “App info“, “Manage Apps“, or “See all apps“.
  4. Open the TikTok app on your phone
  5. Tap Storage and cache
  6. Click Clear cache

After you have cleared the cache, open the TikTok app to see if it has started working as intended.

Uninstall and Reinstall the TikTok App

If you have tried all the above solutions and none seems to work, it’s time to uninstall the app and then reinstall it. There are times the version you are using or one thing might not be compatible.

You might have transferred it from APK file from a friend’s phone or just downloaded it somewhere and not on the AppStore or Play Store. Uninstall the app and reinstall it from the right channel.

How to Uninstall and reinstall the TikTok app

  • Open Play Store on your Android phone
  • Go to Manage Apps & Device
  • Select Manage
  • Search for TikTok
  • Select TikTok
  • Click delete
  • Click on Uninstall TikTok from your phone.
  • After uninstalling is complete, click on the app again, Click Install to reinstall TikTok on your phone.

After you have installed TikTok, you can now open it and sign in to your account. Check if you are able to watch TikTok videos. If you are able to watch videos, that means you have successfully managed to solve the problem.

TikTok Restricted in your Country

Check if TikTok has been banned in your country. If it was recently banned, then TikTok won’t be able to work properly.

Also if you are under 13 years, there are restrictions. You will not be able to create an account or comment on any Tiktok content. Kids between the ages of 13-15 are set private by default, only their followers can comment on their content.

Contact Support

If none of the above solutions seems to work, there might be some issues with our account. At this point, you can contact the support team. They will be in a position to identify the cause of your TikTok not working.

To contact TikTok customer support, follow the below steps:

  1. Open the TikTok application
  2. Go to your profile
  3. Click the options icon on the top right corner
  4. Under Support, click on Report a Problem
  5. Select the relevant topic to your problem or search for the issue manually


The above methods will enable you to fix the problem TikTok not working. I hope one of the above solutions was useful in solving the problem.